Terms & Conditions
Privacy & Safety
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ABOUT THIS WEBSITE
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Iridescent Illumination is an independent creative enterprise focused on creating quality products while providing a positive experience for our customers. Very genuine, Jamie Scott the websites owner, is always happy to help with any questions you may have regarding our services.
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SUPPORT
We will do our best to support you before, during and after your purchase with us.
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OUR RIGHTS IN THE WEBSITE
The copyright and other ownership rights known as Intellectual property rights in this website and its contents (including design, text, logos, trade names, graphics, software and any other material) are owned by us or our licensors. You must not, copy, distribute or modify any of the content of this website. Copyrighted Iridescent illumination All rights reserved. Anyone may view this website and print pages from it for personal use only, for browsing our products and placing orders with us.
We may use any information which you upload to our website as we decide and we may also disclose that information to a third party.
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WEBSITE CONTENT
We have taken great care in compiling this website but neither us nor our appropriate agents will be responsible for any damages, loses or costs however they arise as a result of your use of or reliance on the website. Although we aim to provide information which is accurate and up to date, we do not guarantee to do so. You are responsible for making sure that your reliance on this website is suitable for your own purposes and the information which we provide is not intended to be advice which you should rely on.
We may change, remove or in any other way adapt the content of our website at any time and without advance notice.
We do not guarantee that this website will always be available or be free from error.
We aim to ensure that the product images on our website are as accurate as possible but there may be slight colour variations between the goods and the images shown online.
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HOW YOU MUST USE THIS WEBSITE
Submissions or comments which are in any way defamatory, abusive, obscene, unlawful, sexist, racist or which may cause offence to any person are strictly prohibited.
All information which you submit should be accurate, truthful and should not be copied.
You must use your own identity at all times when using this website and should ensure that all information which you provide is accurate and up to date to the best of your knowledge.
We may refuse access to this website to anyone who does not comply with these terms.
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OUR AGREEMENT FOR THE SALE OF GOODS AND THE ORDERING PROCESS
The website displays goods which are advertised for sale and gives information about them. By advertising goods on the website, we are inviting you to place an order with us. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. You may include any number of items within a single order, subject to any restrictions set out in these terms and each order which you place will be a separate contract between us. We reserve the right to refuse to supply goods to any person.
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This section also explains important information about payment and delivery.
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Order confirmation
Once we have reviewed confirmation that your payment has been authorised, a screen will appear, thanking you for your order. You will be given an order reference and an email will be sent to you to acknowledge your order. It will confirm the goods, price and any delivery charge. Print a copy of the order acknowledgment and email and keep them for your records.
We may refuse your order if we decide it is reasonable to do so which may include where:
We are unable to obtain authorised payment or the payment process is incomplete; or
We identify a product or pricing error on the website; or
You fail to meet any criteria for eligibility of purchase which we impose from time to time ; or
You fail to submit all necessary and relevant details to allow us to fulfil the order; or
Goods are unavailable or out of stock.
We may contact you by telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept it. For example, we may do this if your order is of particularly high value.
The goods shown for sale on this website are intended for private, consumer use and you must not resell the goods or offer them as a commercial enterprise. We reserve the right to limit the total value of goods which can be included in an order.
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PRICE AND PAYMENT
Prices and delivery charges are published on the website when we accept your order. Prices are in pounds sterling and include VAT (if applicable).
We must receive payment for the goods in full before they are dispatched.
We accept payment via Paypal and most major credit and debit cards. By placing an order you confirm that you are the authorised card holder. All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, we will not accept your order and will not be liable for any delay or non-delivery.
If we do not have sufficient stock of goods, we will notify you by email or telephone and your credit or debit card transaction will be cancelled and any initial purchase costs will be refunded. We will not be responsible for any compensation if goods which you order are not available for any reason.
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We will validate the names, addresses and other details supplied buy you against commercially available records (including electoral roll date and credit reference services). We may also use third parties to do this. Information which you provide to us may be disclosed a registered credit reference agency which may keep a record of the information. By ordering from us you agree to such checks. Please refer also to our Privacy Policy. These measures are taken to protect you, to ensure your shopping experience with us is as secure as possible.
Returns, refunds, cancelations and changes. - All returns are subject to our full : RETURN AND REFUND POLICY
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ORDER ACKNOWLEDGMENT SCREEN
When an order has been accepted by us, you will be directed to an order confirmation page where you will see your order details, including order number. At this point you should assume your order has been successfully received and we will begin fulfilment of your order immediately. If you notice something incorrect with your order please contact us as soon as possible. For more information regarding making changes to your order please contact us directly via our contact page.
DELIVERIES AND DISPATCH
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We aim to deliver goods within the indicative timescales shown on our website. However time is not of the essence for delivery or performance which means that we will not be responsible if goods are delivered outside those times and we will not be liable for the consequences of any delay. If we are unable to deliver the goods within the indicated timescale, we shall use reasonable efforts to tell you this by email and give an amended delivery time. We will not be liable for the consequences of any delay.
If upon buying an item goods are out of stock then we will let you know by email and let you know if any alternatives are available. We will try to replenish low stock levels as soon as possible although we will not be obliged to do so. If you order more than one product, we do not guarantee that all goods will be delivered to you in one delivery and we reserve the right to deliver in instalments.
Failed deliveries - Where an item has been returned to us due to an incorrect or incomplete delivery address being supplied, you may be charged a reshipping fee to attempt delivery of your order again.
Where an item has been returned to us due to an error on our or our carriers part, you will not be charged for redelivery of your order.
If the goods which you receive are not as you ordered due to our error then you should inform us by telephone or email, as soon as possible after you receive the goods. We will correct an error. We will also reimburse to you any delivery costs which you incur in sending the incorrect goods back to us. Any goods which you receive in error and intend to return should not be used by you.
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Goods will be delivered to the original address which you provide in the order process, unless stated otherwise, however delivery practices may vary depending on which carrier is delivering the goods. The delivery method which we use may vary depending on the nature and number of the goods. We shall select what we think is the most appropriate delivery method for the goods. For further information on deliveries please see delivery info.
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RETURNS AND REFUNDS
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You have the legal right to opt out of receiving your purchase for any reason at any time. You can cancel within 28 days of the day you receive the goods. This is the legal ‘’cancellation period’’.
Once we receive your return and have checked that it conforms to the original sale we will initiate a refund immediately. If you cancelled an order which has not yet been dispatched, we will initiate a refund.
The way in which your refund is processed will change according to your original payment method. Payments made by card will be issued to the issuing bank within 5 business days. Payments made by PayPal or a similar service will depend upon there policy , but will usually take between 1-5 business days.
Finally, whenever you return goods to us either because you believe they are faulty or because you change your mind, we ask that goods are returned to us in the original packaging, either by recorder delivery or courier so that you have proof of posting. We will not be responsible for goods which are lost or damaged in the post.
You do not have the legal right to cancel or return any goods that have been personlised to your requirements ( for example, polishing, varnishing ,painting or marking on top of an existing design provided, adding your own style of modification in any capacity to the original order will make the possibility of returns or refunds void if intentional alterations have been made to the original products, as we cannot accept anything of the sort due to strict quality control and a breach of our policy.
Contact us by email for further further information on the returns procedure.
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OUR RIGHTS IN THE GOODS
All ownership rights known as intellectual property rights in the goods including all designs, trade marks, brand names, images and logos are and shall remain our property or those of our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to you. You must not offer the goods for corporate or commercial related resale purposes.